Terms of Service & User Agreement

By creating an account, downloading, accessing, or using the Invozo mobile application (Package Name: com.pansoftech.invozo) or any associated web services, you enter into a legally binding contract with Pansoftech ("Company", "we", "us", or "our").

If you are utilizing Invozo on behalf of a partnership firm, limited liability partnership, company, or sole proprietorship, you represent and warrant that you have full legal authority to bind that commercial entity to these Terms. If you do not agree to all provisions of this agreement, you must immediately cease accessing and uninstall the application.

Invozo is specifically engineered for business owners, micro, small and medium enterprises (MSMEs), GST-registered merchants, freelancers, and independent contractors located in India.

• You must be at least 18 years of age and legally competent to enter into binding commercial contracts under the Indian Contract Act, 1872.
• You warrant that all business credentials, Goods and Services Tax Identification Numbers (GSTIN), Permanent Account Numbers (PAN), and business addresses entered by you are authentic, valid, and legally assigned to your enterprise.

Invozo provides automated digital tools designed to streamline the invoicing lifecycle, including:

The application calculates tax splits and generates summaries based strictly on the numerical figures, HSN/SAC codes, and GST rates entered or selected by the merchant. The merchant is solely responsible for verifying the accuracy of tax classifications, filing statutory returns on the official GST Common Portal (gst.gov.in), and remitting statutory tax liabilities to the government.

Account authentication is powered by Google Firebase Authentication and Google Sign-In. You are solely responsible for:

• Maintaining the security of your device, PIN, and account login credentials.
• Ensuring that unauthorized personnel do not gain physical or remote access to your device while the application is active.
• Promptly notifying us at pansoftech@gmail.com if you suspect any unauthorized breach or compromise of your account.

Invozo includes hardware-backed device security features for financial data protection:

• Biometric Prompt (USE_BIOMETRIC): Used exclusively to unlock the app locally via Android hardware keystore APIs. No biometric data is ever collected or transmitted to Invozo servers.
• Screen Privacy (FLAG_SECURE): Prevents unauthorized screen captures, recordings, and app-switcher snooping to preserve client confidentiality.

You retain 100% ownership of your business data. All customer contacts, catalog items, pricing structures, invoice line items, and transaction logs entered into Invozo remain your proprietary business assets.

You grant Pansoftech a limited, non-exclusive, revocable license to host, store, and process your data solely to provide the services requested by you (such as cloud synchronization via Cloud Firestore and email invoice dispatch). We will never sell, lease, or monetize your commercial transaction records.

Invozo may offer free tiers alongside optional premium subscription plans (e.g., Enterprise Multi-User, Unlimited Invoice Exports, Custom Branding):

• Google Play Billing Compliance: All digital subscriptions and in-app feature purchases made within the Android application are processed securely through Google Play's in-app billing system in compliance with Google Play Developer Policies.
• Taxes: Subscription prices are displayed inclusive of applicable statutory taxes (such as GST), where required by Indian statutory law.
• Automatic Renewal: Paid subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the renewal date via your Google Play account settings.

You agree not to misuse the Invozo platform. Prohibited activities include:

• Generating fraudulent, fictitious, or forged tax invoices, bills of supply, or GST records.
• Attempting to reverse-engineer, decompile, or extract the source code of the application.
• Interfering with or disrupting the integrity or performance of our Firebase cloud infrastructure.
• Using the app to distribute malware, unsolicited spam emails, or harassment messages.
• Impersonating another business, corporate entity, or using a fraudulently obtained GSTIN.

Invozo integrates with trusted third-party services including Google Firebase (Cloud Firestore & Auth), Google Sign-In, transactional email relays, and WhatsApp. Your interaction with third-party software (such as launching the WhatsApp application to deliver invoice PDFs) is governed by those third parties' respective terms and policies.

To the maximum extent permitted by applicable Indian law, Pansoftech, its officers, developers, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including without limitation:

• Loss of profits, revenue, or business opportunities resulting from your use of or inability to use the application.
• Penalties, late filing fees, interest charges, or statutory liabilities imposed by the Goods and Services Tax Network (GSTN) or tax authorities.
• Inaccuracies arising from user input errors, incorrect HSN/SAC codes, or wrong Place of Supply entries.
• Hardware malfunctions, device failures, or network interruptions.

You may terminate your account at any time directly through the app or by submitting a request on our Data Deletion Portal. We reserve the right to suspend or terminate access to Invozo if you violate these Terms or engage in illegal financial conduct.

These Terms and any disputes arising out of or related to Invozo shall be governed by, and construed in accordance with, the laws of the Republic of India, without regard to conflict of law principles.

Any legal proceedings, actions, or disputes shall be submitted to the exclusive jurisdiction of the competent courts in India.

For legal notices, contractual questions, or formal feedback regarding these Terms of Service, please contact: