Invozo GST Invoicing & Compliance
⚖️ Rule 3(2) IT Rules 2021 Compliant 🛡️ DPDP Act 2023 Certified

Grievance Redressal Portal

Official redressal mechanism and statutory officer designated to address user concerns, privacy disputes, and data protection inquiries for Invozo.

Application: Invozo (com.pansoftech.invozo)
Entity: Pansoftech
Statutory Officer: Grievance & Compliance Officer
Jurisdiction: Republic of India
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Mandatory Statutory Notice

Designated Grievance & Data Protection Officer

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection (DPDP) Act, 2023, the particulars of our designated Grievance Officer are set forth below:

Officer Title
Grievance & Compliance Officer
App Publisher
Pansoftech
Official Grievance Email
pansoftech@gmail.com
App Identifier
com.pansoftech.invozo
Acknowledgment SLA
Within 24 to 48 Hours
Resolution SLA
Within 15 to 30 Calendar Days
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Procedure

How to File a Grievance

If you experience any dispute, unauthorized data processing, privacy concern, or service issue, follow these steps:

1
Email Your Complaint

Send an email from your registered email account to pansoftech@gmail.com with the subject header "Grievance Notice - Invozo".

2
Include Relevant Particulars

Clearly describe the nature of your grievance, date of occurrence, registered account email/phone, and any supporting documentation or error logs.

3
Investigation & Resolution

Our Grievance Officer will issue a formal acknowledgment with a unique grievance ticket number within 24–48 hours, conduct an internal audit, and provide a comprehensive resolution within 15–30 calendar days.

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Statutory Escalation

Escalation under DPDP Act 2023

If you are unsatisfied with the resolution provided by our Grievance Officer regarding the processing of your personal data, you have the statutory right under the Digital Personal Data Protection Act, 2023 to file a complaint before the Data Protection Board of India.