Refund & Cancellation Policy

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Overview

Our Commitment to Transparency

At Pansoftech, we want you to be completely satisfied with Invozo. Our pricing model is straightforward: we offer core GST invoicing functionalities, and provide optional premium subscription tiers (such as Unlimited Multi-Device Sync, Enterprise Multi-User, and Advanced Reporting).

          Fair Play Guarantee: You can cancel your subscription at any time with zero penalty. When you cancel, your subscription remains active until the end of your prepaid billing period.
        

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Section 1

How to Cancel a Subscription

Since subscriptions within the Android version of Invozo are processed through Google Play In-App Billing, cancellations must be initiated through your Google account:

1

Open Google Play Store

On your Android phone or tablet, open the official Google Play Store app.

2

Go to Subscriptions

Tap your profile icon at the top right > tap Payments & subscriptions > tap Subscriptions.

3

Select Invozo & Cancel

Locate Invozo in the active list > tap Cancel subscription > follow the confirmation prompts.

What happens after cancellation: You will not be billed for any subsequent cycles. You will continue to have full access to your paid tier benefits until the current billing cycle expires.

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Section 2

Refund Eligibility & Windows

2.1 Within 48 Hours of Purchase (Direct via Google Play)

In accordance with Google Play's standard refund policy, if less than 48 hours have passed since you purchased an in-app subscription or digital upgrade, you can request an instant refund directly through Google Play:

Visit Google's refund page: Google Play Order History.
Find the Invozo order you wish to return.
Select Request a refund or Report a problem and follow Google's automated assessment.

2.2 After 48 Hours of Purchase (Direct Developer Review)

If more than 48 hours have passed, Google Play directs refund requests to the application developer. Pansoftech evaluates refund requests on a case-by-case basis under the following conditions:

✅ Eligible for Refund

• Unresolved technical defects or server sync bugs preventing the core use of paid features.
• Proven accidental duplicate billing on the same Google account.
• Fraudulent transactions reported with verifiable bank statements.

❌ Not Eligible for Refund

• Change of mind after extensive commercial usage and export of tax invoices.
• Failure to cancel an auto-renewing subscription prior to the renewal date.
• Accounts terminated due to violation of our Acceptable Use Policy (e.g., fraudulent invoicing).

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Section 3

How to Submit a Refund Request

To submit a developer refund request, send an email to pansoftech@gmail.com with the subject "Invozo Refund Request - [Your GPA Order ID]" and include:

Your Google Play Order Number (Format: GPA.XXXX-XXXX-XXXX-XXXXX found in your purchase receipt).
The email address linked to your Google Play account and Invozo profile.
A brief explanation of the issue encountered.

Processing Time: Our billing team investigates and replies within 48 to 72 business hours. If approved, refunds are credited back to your original payment method via Google Play within 5 to 7 business days.